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No Warranty on Pre-Existing Conditions The Company shall not be responsible for any defects, errors, vulnerabilities, or performance issues arising from the website’s prior development, configuration, hosting environment, or third-party components existing before the commencement of any maintenance or support services.
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Limitation of Scope Any maintenance or support provided is limited to the scope expressly agreed in writing. The Company does not guarantee compatibility with all plugins, themes, integrations, or future third-party updates, and any work outside the agreed scope shall be subject to separate quotation and approval.
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Limitation of Liability To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of data, loss of profits, business interruption, or downtime arising from the use of, or inability to use, the website or related services.
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The duration of tasks will be estimated with updates provided based on a tracker or timesheet report, whichever is applicable.
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All maintenance or service requests will be evaluated and confirmed prior to the start of any work, when applicable.
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When submitting a request, please indicate whether it is urgent or non-urgent. Requests without an urgency classification will automatically be deemed non-urgent.
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Standard Office Hours: Mondays to Fridays, 9:00 AM to 6:00 PM, excluding public holidays and weekends.
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Standard Rate applies to all non-urgent tasks performed during standard office hours.
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Standard Rate [Response Time]: Within office hours (response provided within 2 hour) / Outside office hours (Response provided within 24 hours).
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Urgent Requests / After Office Hours / Public Holidays applies to requests requiring immediate attention, including those made after office hours or on public holidays, will be charged at 2x the standard hourly rate, irrespective of the time of submission.
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Urgent Requests [Response Time]: Within office hours (Response provided within 1 hour) / Outside office hours (Response provided within 12 hours)
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All response time are on a best-efforts basis.
