DorksCare – Website Maintenance and Support Services
Keep Your Website Updated, Secure and Running Smoothly
Your website should support your business, not become another operational headache.
DorksCare is Webdorks’ website maintenance and support service for businesses that need ongoing website updates, routine checks, technical support and a clearer process when issues happen.
Whether your website was built by Webdorks or taken over from another vendor, we can help keep it properly maintained.
Our website maintenance services are structured around two main factors:
The level of support required:
Standard or Premium / Proactive
The website setup:
Built by Webdorks or Taken over from another vendor
Choose the Right Website Maintenance Plan
Not every business requires the same level of website support. Some websites mainly need routine checks, occasional content updates and minor troubleshooting. Other websites are more business-critical and require uptime monitoring, faster escalation and clearer support channels for urgent matters.
Standard Website Maintenance
Standard Maintenance is suitable for businesses that need routine support and occasional website updates.
It is best suited for websites that require:
- Minor content updates
- Text, image, video and link updates
- Monthly routine checks
- Plugin and theme update reviews
- Backup checks
- Basic website security checks
- Basic performance checks
- Minor troubleshooting during business hours
Standard Maintenance is primarily request-based and routine-check based.
Premium / Proactive Website Maintenance
Premium / Proactive Maintenance is suitable for businesses that want a more active support arrangement.
It is best suited for websites that are more business-critical and require:
- Active uptime monitoring
- Alerts routed to our support team
- Priority review for urgent and critical issues
- Dedicated WhatsApp hotline for urgent matters
- Clearer escalation for website downtime
- After-hours support options for business-critical issues
- Monthly website health summaries where included
- Custom support workflows for more complex requirements
Premium / Proactive Maintenance includes the Standard Maintenance scope, with additional monitoring, escalation and priority support arrangements.
Standard vs Premium Website Maintenance
Area
Standard Website Maintenance
Premium / Proactive Maintenance
Main Purpose
Routine maintenance and occasional website updates
Proactive monitoring and priority handling
Support style
Request-based support
Proactive and priority-based support
Content updates
Included
Included
Monthly routine checks
Included
Included
Plugin and theme update review
Included
Included
Backup checks
Included
Included
Basic security checks
Included
Included
Uptime monitoring
Not included by default
Included
Alerts routed to support team
Not included by default
Included
Priority review
Standard business-hours review
Priority review for urgent matters
Urgent support channel
Standard email support channel
Dedicated WhatsApp hotline
After-hours support
Not included by default
Available for urgent and critical matters based on the agreed arrangement
Best suited for
Websites with routine maintenance needs
Business-critical websites requiring earlier detection and clearer escalation
Standard Website Maintenance Packages
Websites built by Webdorks are generally easier for our team to maintain because we are familiar with the website structure, plugins and development approach.
Standard Basic
$ 680
Dedicated Manhour Credits
(Valid for 12 months):
12 Hours
Suitable for minor updates and routine monthly checks
Standard Advanced
$ 2680
Dedicated Manhour Credits
(Valid for 12 months):
48 Hours
Suitable for more frequent support and a larger maintenance buffer
Websites built by another vendor may require additional review because the existing setup, plugins, hosting environment or custom code may not be fully known at the start.
Standard Basic
$ 1440
Dedicated Manhour Credits
(Valid for 12 months):
12 Hours
Suitable for basic support for websites built by another vendor
Standard Advanced
$ 5760
Dedicated Manhour Credits
(Valid for 12 months):
48 Hours
Suitable for takeover websites requiring more frequent support or troubleshooting
A one-time takeover review or takeover fee may apply before ongoing maintenance begins, depending on the website condition, complexity and available access.
Premium / Proactive Website Maintenance Rates
Premium / Proactive Maintenance is charged based on the required maintenance credits and support arrangement.
Website built by Webdorks
$ 180
Takeover or non-Webdorks website
$ 200
The recommended annual credit allocation will depend on website complexity, business-critical functions, expected support volume, reporting requirements, hosting setup, required response window, and whether the website is managed by multiple vendors or teams.
A minimum credit block may apply depending on the confirmed arrangement.
Discuss a Premium Support Arrangement
Premium Support Coverage
Priority Support Hours
For urgent and critical website matters, our target response time is within 1–2 hours from Monday to Sunday, including public holidays, between 9:00 AM and 11:59 PM.
Issues raised between 12:00 AM and 8:59 AM will be handled on a best-effort basis unless a separate support arrangement is agreed in writing.
Our standard business hours are Monday to Friday, 9:00 AM to 6:00 PM.
Any remedial work carried out outside standard business hours, including nights, weekends and public holidays, will be deducted at 2x the usual maintenance credit rate.
The response target refers to the initial response, assessment and commencement of investigation. It is not a guaranteed resolution time.
The actual resolution timeline will depend on the issue, hosting access, third-party dependencies, plugin vendors, infrastructure limitations and whether additional remediation work is required.
Uptime Monitoring
For Premium / Proactive Maintenance clients, we will set up uptime monitoring to check whether the website is down or inaccessible.
If an issue is detected, an alert will be routed to our support team for review.
For urgent or critical matters, our team will assess the issue and carry out reasonable investigation or stabilisation steps based on the agreed arrangement and available maintenance credits.
Uptime monitoring helps identify website accessibility issues earlier. However, it does not guarantee that downtime, security incidents or third-party issues can always be prevented or resolved immediately.
Dedicated Urgent Support Channel
Premium / Proactive Maintenance clients will have access to a dedicated WhatsApp hotline for urgent and critical website matters.
Examples include:
- Website downtime
- Website inaccessible
- Critical website errors
- Major frontend issues affecting business operations
- Important forms not working
- Payment checkout issues
- Key customer-facing functions not working
General content updates and non-urgent requests should continue to be raised through the usual email support channel.
What Website Maintenance Covers
Depending on your selected package, DorksCare may include:
Content Updates
- Text edits
- Image edits and uploads
- Video uploads and link updates
- Adding, removing and updating links
- Minor header and footer changes
- Minor layout adjustments
Routine Maintenance
- Monthly plugin and theme update review
- Backup checks
- Offsite backups where applicable
- Basic website health checks
- Basic performance checks
- Speed tests and minor optimisation
- Minor troubleshooting
Basic SEO Hygiene
- Meta title edits
- Meta description edits
- Image alt text edits
- Sitemap XML creation
- Sitemap submission to Google Search Console
- Basic checks to help ensure search engines can index the website
- Review of technical items highlighted by the client or the client’s marketing agency *
Basic Website Security Checks
- Basic website security review ^
- Wordfence review for WordPress websites where applicable
- Plugin and theme update review
- Review of suspicious issues raised by the client
- Basic security recommendations
* Where requested, we may review external SEO audit reports provided by the client or marketing agency and advise whether technical action is required. Recurring SEO audit reviews, SEO monitoring tools, technical SEO remediation and ongoing SEO campaigns may require a customised maintenance arrangement or separate quotation.
^ Basic security checks do not include formal Vulnerability Assessment and Penetration Testing, code reviews, forensic investigations, malware remediation, server-level security audits or paid vulnerability-scanning subscriptions. These may be quoted separately where required.
Website Maintenance for Takeover Websites
Can Webdorks Maintain a Website Built by Another Vendor?
Yes. We support takeover and non-Webdorks websites, subject to an initial technical review.
Takeover websites may require more careful handling because they can include:
Unknown plugin setups
Legacy code
Previous vendor customisations
Hosting limitations
Theme conflicts
Plugin conflicts
Outdated backend structures
Expired plugin licences
Poor documentation
Security issues
Performance issues
Changes made by multiple vendors or users
For this reason, maintenance rates for takeover or non-Webdorks websites are higher.
A one-time takeover review or takeover fee may also apply before ongoing maintenance begins.
Corporate Website Maintenance and Custom Support Plans
For companies with stricter operational, technical or compliance requirements, we can prepare a customised website maintenance arrangement.
A custom corporate support plan may include:
- Higher annual maintenance credits
- Monthly website health reports
- Weekly review of external website or SEO audit reports
- AWS, Azure, managed VPS or cloud-hosting coordination
- Website scanner subscriptions
- Cloudflare Pro or other DDoS protection plans
- VAPT coordination through cybersecurity partners
- Code reviews
- Server-level reviews
- Custom escalation workflows
- Enhanced response targets
- Plugin licence management
- Coordination with internal IT or marketing teams
These arrangements will be quoted based on the confirmed requirements.
Request a Custom Corporate Maintenance Quote
Additional Services and Add-Ons
The following services may be quoted separately where required:
Website Takeover Review
Recommended for websites built by another vendor
Website Vulnerability Scanner
Subscription tool for recurring website security scans
Black-box VAPT
External assessment of the publicly accessible website
Code Review
Review of website files and database where applicable
Forensic Investigation
Recommended after a suspected security incident
Malware Cleanup
Quoted based on the extent of the issue
Cloudflare Pro Setup
Recommended for enhanced DDoS and web application protection
Hosting Migration
AWS, Azure, VPS or managed hosting migration
Plugin Licence Renewal
Paid plugin subscriptions billed separately or paid directly by the client
Major Feature Enhancements
Quoted separately based on requirements
Third-party subscriptions, hosting fees, paid plugin licences and external cybersecurity services are billed separately unless expressly included in the agreed package.
Hourly Top-Up Rates
Hourly top-ups are only available for clients with an active maintenance arrangement.
We do not usually take on one-off ad-hoc maintenance requests without an active maintenance package.
Website built by Webdorks
$ 100
Takeover or non-Webdorks website
$ 150
Website built by Webdorks
$ 180
Takeover or non-Webdorks website
$ 200
Minimum top-up block: 4 hours.
Important Notes
- All support work performed will be deducted from the available maintenance credits.
- Maintenance credits are deducted based on time spent reviewing, investigating, coordinating, implementing, testing and reporting on support matters.
- Work performed outside standard business hours will be deducted at 2x the usual maintenance credit rate.
- Additional review time may be required for takeover websites due to existing plugins, hosting limitations, legacy code or previous vendor customisations.
- Where an issue requires substantial work, we will advise before proceeding where reasonably possible.
- Website maintenance helps reduce risk and improve response time, but no maintenance plan can guarantee that a website will never experience issues.
- Websites may still be affected by hosting providers, plugin vendors, third-party systems, traffic spikes, cyberattacks, external access or changes made by other parties.
- Please read our maintenance policy in details here.
Exclusions
- Unless specifically included or quoted separately, DorksCare does not include: new website features, website redesign, content restructuring, full page redesign or rebuild, custom development, extensive troubleshooting, remediation or investigation exceeding the available maintenance credits, malware cleanup, hosting migration, major plugin replacement, reconfiguration or redevelopment, third-party system fixes, formal VAPT, code reviews, forensic investigation, server-level security audits, paid vulnerability-scanning subscriptions, paid plugin subscriptions, cloudflare subscription fees, issues caused by hosting providers, plugin vendors, third-party platforms, external access or changes made by other parties.
- The above items may require a separate quotation.
Supported Platforms and Technology Stacks
We support common CMS platforms, e-commerce platforms, website builders, custom websites and cloud-hosted environments.
These may include:
WordPress
WooCommerce
OpenCart
Shopify
Wix
Webflow
Framer
Custom-coded websites
Custom-coded websites
Vercel-hosted websites
AWS-hosted websites
Azure-hosted websites
Managed VPS environments
Other common hosting environments
For takeover websites, custom builds or cloud setups, we will usually conduct a technical review before confirming the maintenance scope and pricing.
FAQs
Website maintenance refers to the ongoing process of keeping a website updated, secure, functional and aligned with business requirements.
This may include content updates, plugin reviews, theme updates, backup checks, basic security checks, performance checks and minor troubleshooting.
A website can become outdated, slow, vulnerable or broken if it is not maintained regularly.
Routine website maintenance helps reduce technical risks, improve reliability, keep content updated and ensure visitors can continue accessing your website properly.
Yes. Webdorks provides WordPress maintenance services for businesses that require plugin and theme update reviews, backup checks, basic security checks, content updates, troubleshooting and basic performance reviews.
Yes. We can maintain takeover or non-Webdorks websites, subject to an initial technical review.
Additional review time or takeover fees may apply because the website may include unknown plugins, custom code, hosting limitations or legacy issues.
Standard Maintenance is suitable for routine checks, minor content updates and request-based website support.
Premium / Proactive Maintenance is suitable for businesses that require uptime monitoring, alerts routed to our support team, priority review, clearer escalation and after-hours support options for urgent matters.
Yes. Uptime monitoring is included under Premium / Proactive Maintenance arrangements.
The monitoring tool checks whether the website is down or inaccessible and routes alerts to our support team for review.
After-hours support options are available for urgent and critical issues under Premium / Proactive Maintenance arrangements.
Our target response time is within 1–2 hours from Monday to Sunday, including public holidays, between 9:00 AM and 11:59 PM.
This is not a guaranteed 24/7 SLA. Work carried out outside standard business hours will be deducted at 2x the usual maintenance credit rate.
Our website maintenance plans may include basic SEO hygiene tasks such as meta title edits, meta description edits, image alt text edits, sitemap XML creation and basic checks to help ensure search engines can index your website.
Full SEO strategy, keyword research, content writing, backlink building, recurring technical SEO audits and ongoing SEO campaigns are not included unless quoted separately.
No. Basic website security checks are not equivalent to formal Vulnerability Assessment and Penetration Testing.
VAPT, code reviews, forensic investigations, malware remediation and server-level security audits can be quoted separately where required.
Yes. Webdorks is based in Singapore and supports businesses across APAC.
Depending on the website setup and requirements, our team can provide remote website maintenance, WordPress support, uptime monitoring, troubleshooting and customised corporate support arrangements.
Our Standard Maintenance plans start from SGD 680/year for websites built by Webdorks and SGD 1,440/year for takeover or non-Webdorks websites.
Premium / Proactive Maintenance is charged at SGD 180/hour for websites built by Webdorks and SGD 200/hour for takeover or non-Webdorks websites.
Custom corporate website maintenance arrangements are quoted based on the required scope, maintenance credits and support expectations.
For more generic FAQs click here
With DorksCare
Whether you are a startup, corporate or growing business, your website deserves to stay updated, secure and properly maintained.
Contact Webdorks to discuss the right maintenance arrangement for your website.
